🏃 For Athletes

How do I find my photos?

Open your event's page on racecapture.ca and tap Find My Photos. Upload a quick selfie and our recognition system instantly builds your personal gallery with every photo of you. If your event uses bib numbers, add yours to catch photos where your face isn't visible — helmets, sunglasses, action shots.

Do you support videos too?

Yes! If your event's media team uploaded video clips, your selfie search finds those too — they appear in a My Videos tab in your gallery, with previews you can watch before downloading or purchasing.

What happens to my selfie?

Your selfie is used only to match you against the event's photos, and it's automatically deleted from our servers once your event wraps up. It's never shared, sold, or used for anything else.

I lost my gallery link — how do I get back in?

On the event page, tap Find My Photos and use "Email me my link", or simply search again with a selfie — you'll land back in the same gallery.

More photos were added after I searched. Do I need to search again?

No — your gallery keeps updating automatically as the media team uploads more photos, and we'll email you when new matches land. Your link stays live, so check back anytime.

Is my gallery private?

Yes. Your gallery link is unique to you. Other athletes searching the same event only ever see photos of themselves.

How do purchases work?

Checkout is powered by Stripe with Apple Pay and Google Pay supported. The moment payment completes, your gallery unlocks — watermark-free, full-resolution downloads, ready to share. Some events are free, with every download at no cost (you'll usually find a tip jar if you want to thank the photographer 💚).

I need help with an order.

Email info@racecapture.ca with the event name and the email you used — we'll sort you out quickly.

📸 For Photographers, Videographers & Event Organizers

Can I upload and sell videos?

Yes — every plan includes video. Upload MP4 or MOV clips (up to 2GB each) alongside your photos; we generate watermarked previews automatically, and athletes find their videos with the same selfie search they use for photos. You choose the pricing: individual clips, a video package, or a discounted photo + video bundle.

What does it cost?

The Starter plan is free forever — no monthly fee, no credit card to start. We earn a commission on what you sell, and that's it: no other fees, with Stripe's processing costs absorbed by us. Paid plans lower the commission and add more storage and team features. Every plan includes selfie + bib search, video, custom watermarking, your own branding, and a public portfolio page.

How do I get paid?

Connect your own Stripe account from your dashboard and sales route to you automatically at checkout — your money never waits on us. You control package prices, individual photo prices, and video pricing per event.

Can I run free events?

Absolutely — free galleries are a first-class feature, not a workaround. Athletes download at no cost, your brand is on every photo, and the built-in tip jar turns goodwill into revenue. Many of our photographers run free community events and paid races side by side.

Can I brand my galleries?

Yes, on every plan: your own watermark on photos, a hero banner and logo across your event pages, and a public portfolio page (racecapture.ca/p/your-name) that shows all your events with your bio and Instagram — a link built for your social profiles.

How fast do athletes get their photos?

As fast as you upload. Photos go live the moment they land — athletes searching mid-event see their gallery grow in real time, and everyone who searched gets notified as new matches arrive. Same-day delivery is the norm, not the exception.

What about large, multi-day events?

Events can be split into sections (Day 1, Day 2, Finish Line…) with per-section photographer credits, while one athlete search covers the entire event. Multiple shooters, one gallery, no chaos.

I'm an event organizer, not a photographer. Is this for me?

Yes — organizers use RaceCapture to get event media delivered to every participant. Organizer access gives you your own gallery view with bulk downloads and favourites for social and sponsors. Sign up the same way, or ask your media team to host the event and grant you organizer access.

Have another question?

Email info@racecapture.ca — a human reads everything, usually the same day.